This Privacy Notice governs how foodhall.mapclub.com, managed by PT Swalayan Sukses Abadi as the data controller for transactions and PT Mapclub Digital Asia as the data controller for membership (“foodhall.mapclub.com”, “we”, “us”, or “our”), manages information and personal data of website users and customers of our physical stores and online stores.
“User” or “you” refers to website users, mobile application users, and customers of our stores and web stores. The terms “personal data” or “personal information” refers to any information, data, or combination thereof that identifies, relates to, describes, or can reasonably be associated with, directly or indirectly, an individual, including personal data as defined under applicable laws and regulations.
foodhall.mapclub.com respects your privacy and is committed to protecting the security of your personal data. This Privacy Notice explains the legal basis, terms, and conditions governing the collection, acquisition, processing, analysis, storage, updating, display, announcement, transmission, dissemination, disclosure, access, deletion, and destruction of personal data provided by Users or collected by foodhall.mapclub.com when Users register, access our website, use our mobile applications, make purchases, or use our services.
Information We Collect
We may obtain personal information from various sources, including when you create an account, access our website or mobile applications, visit or make purchases at our stores or online store, communicate with us via phone, email, or social media, or through our group companies, business partners, and authorized third parties.
Types of Personal Data Collected
Including but not limited to:
Contact information (e.g., name, address, email, phone number)
Identification information (e.g., date of birth, age, gender)
Banking and payment information
Communication records
Authentication and credential data
Device, browser, operating system, and technical information
Automatically collected data (cookies, web beacons, analytics tools)
Geolocation data derived from IP addresses
Purchase Data
How We Use Your Information
Your personal data may be processed for the following purposes:
Register and manage user accounts
Provide products and services
Process orders, payments, deliveries, refunds, and returns
Maintain transaction records
Respond to inquiries and provide customer support
Communicate marketing information, offers, and promotions
We may combine collected information with data from our affiliates, partners, and publicly available sources for the purposes described above.
Legal Basis for Processing
We process personal data on the basis of:
Performance of a contract;
Legal obligations;
Legitimate interests (e.g., operations, fraud prevention, security) provided such interests do not override the rights and freedoms of data subjects;
Public interest;
Explicit consent, where required such as for marketing
Third Party Involvements
foodhall.mapclub.com in this regard PT Swalayan Sukses Abadi as the data controller for transactions and PT Mapclub Digital Asia as the data controller for membership, appoints several parties as its authorized vendors to support the provision of services to you.
These vendors process personal data strictly in accordance with foodhall.mapclub.com’s documented instructions and for purposes aligned with the services they provide.
Cross Border Transfers
Certain third parties engaged by foodhall.mapclub.com may be located outside Indonesia. As a result, your personal data may be transferred to other jurisdictions. Such transfers are conducted to enable each party to carry out its respective roles and responsibilities in processing your personal data for the purposes defined in this Privacy Notice. Cross border data transfers will be protected by adequate safeguards or explicit consent.
Online Advertising
We may use cookies and advertising networks to deliver interest based advertisements. These networks may collect data across participating websites to measure marketing effectiveness and personalize advertisements.
Information We Share
We value transparency in how personal data is handled. We may share your personal data with:
Group companies and affiliates
Business partners and service providers
Payment processors and financial institutions
Advertising and analytics networks
Government authorities and law enforcement (if legally required)
Other parties with your consent or lawful justification
Data Storage and Retention
Personal data is stored electronically in secure systems managed by us or our service providers as long as you are registered in our services. We have defined retention periods which depend on legal, contractual, and operational requirements. Once expired, data will be securely deleted or destroyed.
Your Rights as a Data Subject
Subject to applicable laws, you have the right to:
Obtain information about data processing
Access and obtain copy your personal data
Correct inaccurate or incomplete data
Request stop processing and deletion of personal data
Restrict processing
Withdraw consent
Data portability and interoperability
Object to automated decision making
If it is proven there is a violation of the Personal Data Protection Law (PDP Law), you have the right to submit a complaint and obtain appropriate follow-up or remedies in accordance with the provisions of the PDP Law
To exercise these rights, you may perform the actions directly through our provided features in our digital services or contact us through our official contact channel as provided under this Privacy Notice.
Links to Other Websites
Our website may contain links to third party websites. Each of such third parties shall be responsible for its own content or privacy practices.
Data Security
We implement administrative, technical, and physical safeguards to protect personal data. We maintain robust security practices and regularly improve them to help protect your information. However, Users are also encouraged to protect their personal data.
Children’s Information
By accessing or using this website, mobile application, and/or any of our service, and/or or by making a purchase on/at our store, you confirm that you are at least 18 years old.
Updates to This Privacy Notice
This Privacy Notice may be updated periodically. Continued use of our services constitutes acceptance of the updated policy. Significant changes will be clearly notified.
Marketing Communications
You may unsubscribe from marketing communications at any time via provided links or your account settings.
Governing Law
This Privacy Policy is governed by the laws of the Republic of Indonesia. This Notice is available in Indonesian and English. In the event of any inconsistency, the Indonesian version shall prevail.
Contact Us
For inquiries or to exercise your rights, contact us at: cs.foodhall@foodhall.co.id
Voucher Refund Information
foodhall.mapclub.com Refund Voucher Information
foodhall.mapclub.com refund vouchers are a solution option for transaction cancellations, both full and partial.
The process of returning funds, to foodhall.mapclub.com refund vouchers is faster because it is done in real-time.
You can immediately use it to shop again at foodhall.mapclub.com provided that the transaction value is greater than the available voucher value because the coupon can only be used once without any number.
Make sure you have verified your cellphone number at MAPCLUB so you can use the refund solution to foodhall.mapclub.com coupons
Refund vouchers can be seen on my account page then click register voucher, and can be used on the checkout page by clicking and selecting the voucher in the voucher column
