foodhall.mapclub.com Privacy Policy governs the use of personal information collected through the foodhall.mapclub.com website and/or foodhall.mapclub.com Application (hereinafter referred to as "the Platform" or "foodhall.mapclub.com"). This policy is an expression of our commitment to respect and protect the data and privacy of Users of the Platform.
This Privacy Policy (together with the Terms of Conditions and other information displayed on the Platform) explains what types of information (including personal information) we collect, how we use this information, with whom we share it, and the choices you have regarding the collection, use, and disclosure of this information by us. This policy also outlines the steps we take to protect and secure the information we have obtained. The term "Personal Information" refers to information that can be used to identify a User.
By clicking "Register" or logging in and/or registering using MAPCLUB membership, Users represent and warrant that all personal information you provide is accurate and valid. Users acknowledge and agree that they have read, understood, and consented to the terms of this Privacy Policy, and therefore grant foodhall.mapclub.com the right to obtain, collect, process, display, transmit, open, store, modify, delete, manage, and/or use their Personal Information for the purposes outlined in this Privacy Policy.
Information We Collect
We collect Personal Information from Users to provide services that align with their preferences, to process purchase transactions, to manage membership points, and for other purposes that do not violate applicable laws and regulations in Indonesia. We may obtain Personal Information from various sources, including but not limited to when Users use the Platform, when Users contact or email us or communicate with us through social media, when Users participate in our events or promotions, as well as through our parent companies, subsidiaries, affiliates, business partners, and us as a third party.
When Users create an account or log in using any of the methods available on the Platform, we will collect personal information, including but not limited to Users' name, address, mobile number, email address, date of birth, gender, and other information that may be necessary for user identification. We may combine the data we obtain from the above sources with other data we already possess. Additionally, we may automatically collect certain information, such as web cookies, when Users visit or use our Platform. We may also use web analytics tools provided by us as a third party that collect information about visitor traffic on our Platform.
We do not collect or store your personal credit card details or personal banking details for payment processing or customer service purposes without your consent. However, we offer a feature for storing Personal Banking Data through our third party as online payment gateway provider to facilitate your transactions on foodhall.mapclub.com with applicable terms and policies. To protect your sensitive Personal Banking Data related to payments on foodhall.mapclub.com, we implement encrypted digital identification technology.
Use of Information We Collect
We may use the information about Users that we obtain to:
Register Users' membership on our Platform and manage and maintain their accounts.
Provide the products or services that Users request.
Process, validate, confirm, verify, deliver, and track Users' account and transaction activities.
Record Users' purchase history on our Platform and/or with participating and cooperating with retailers.
Respond to Users' questions and comments and provide appropriate customer service.
Inform Users about our products, services, offers, events, and promotions.
Manage Users' participation in our other events, contests, and promotions.
Allowing Users to communicate with us through blogs, social media, and other interactive means.
Publishing Users' testimonials about the Platform.
Customizing our products and services to match Users' personal interests.
Operating, evaluating, and improving our business as well as the products and services we offer.
Analyzing and enhancing our communication and marketing strategies.
Analyzing trends and visitor statistics to improve features on our Platform.
Providing prevention and protection against fraud, unauthorized transactions, claims, and other liabilities.
Complying with orders to disclose User Personal Information from authorized authorities.
Facilitating mergers, asset sales, company consolidations or restructuring, financing, or acquisitions involving foodhall.mapclub.com.
Enforcing our Platform's Terms of Use and Terms and Conditions.
Complying with applicable laws, industry standards, and our policies.
Device Access
To fully utilize our Platform, Users may be prompted to enable certain features on their mobile device. Users will be given the option to allow or not allow us to access their mobile devices. We will not collect or store any information from Users' mobile devices. If Users have already enabled or allowed us to access their mobile devices and later change their mind, they can disable or revoke access at any time. By using our Platform, Users agree and acknowledge that we are not responsible for any personal data contained in the address book they share with us at their discretion, and they will be responsible for any requests, claims, or damages from third parties that may arise.
Online Advertising
On our Platform, we may collect information about Users' online activities to advertise products and services that align with their interests. We participate in an ad network provided by us as a third party, which allows us to target ads to Users through demographic, behavioral, and contextual methods.
The Information We Share
We do not sell or disclose Users' Personal Information except as described in this Privacy Policy. We may share Personal Information that we collect with our parent companies, subsidiaries, affiliates, business partners, advertising vendors, and us as a third party for the purposes described in this Privacy Policy. We may also share Personal Information with service providers (acting as a third party) who work on our behalf. We will not allow these service providers to use or disclose Personal Information except as necessary to perform services on our behalf or as required by law.
Users’ Choices
We offer Users certain choices about the information we collect from them. Users can also change some of their Personal Information or withdraw their consent to our processing of their Personal Information at any time.
Access and Correction
Users can obtain a copy of their Personal Information that we have collected, update or correct it, or correct any errors in it using the account they have created on our Platform. foodhall.mapclub.com may deny requests to access, make a copy of, update, or correct Personal Information if required by applicable law.
Links to Other Websites
Our Platform may contain links to other websites or pages. Some of these websites may be operated by us as a third party. We are not responsible for the content, use, or privacy practices of these sites.
How We Protect Personal Information
We use administrative, technical, and physical safeguards designed to help us protect the Personal Information that we collect. However, no electronic transfer of information is completely secure. We are not responsible for unauthorized use by third parties that is beyond our control. Users' Personal Information may also be stored or processed outside of the User's country by parties (including us as a third party) working on behalf of foodhall.mapclub.com.
Age Limitations
The use of the Platform is not intended for children under 18. If Users are under 18, they must use our Platform with the involvement and supervision of a parent or guardian.
Changes to Privacy Policy
This Privacy Policy may be changed and updated from time to time without prior notice to Users. We recommend that Users read this Privacy Policy from time to time to stay informed of any changes.
Conditions of Acceptance and Stopping Promotional Emails
When Users sign up to receive our newsletter, they will have the option to stop receiving regular service updates. All emails we send include an automatic link to unsubscribe.
Account Deletion Policy
Users can request to delete their Account. Upon deleting their Account, all related data will be permanently deleted and cannot be recovered. foodhall.mapclub.com will only retain records of data from deleted accounts for sales counting, product availability, and financial audit purposes.
Contact Us
Should Users have any questions, comments, complaints, or claims regarding this Privacy Policy or wish to update their Personal Information, please contact us via email at cs.foodhall@foodhall.co.id
Voucher Refund Information
foodhall.mapclub.com Refund Voucher Information
foodhall.mapclub.com refund vouchers are a solution option for transaction cancellations, both full and partial.
The process of returning funds, to foodhall.mapclub.com refund vouchers is faster because it is done in real-time.
You can immediately use it to shop again at foodhall.mapclub.com provided that the transaction value is greater than the available voucher value because the coupon can only be used once without any number.
Make sure you have verified your cellphone number at MAPCLUB so you can use the refund solution to foodhall.mapclub.com coupons
Refund vouchers can be seen on my account page then click register voucher, and can be used on the checkout page by clicking and selecting the voucher in the voucher column
